Best Western Plus Swan Hotel - Wells

ex. BEST WESTERN Swan Hotel

Sadler Street, Wells, United Kingdom, BA5 2RXshow map
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Highlights
Hotel Awards

According to guest reviews, the hotel has been rated as  Best 3 Star Hotels in United Kingdom

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Overview

Situated in the centre of Wells, the 3-star Best Western Plus Swan Hotel offers the 24-hour restaurant serving British cuisine. Built in 1422, the venue was fully renovated in 2005. Best Western Plus Swan Hotel comprises of 48 rooms.

The venue is 2.6 km from Wookey Hole Caves, while Bath Street is 28 km away. It is just 1 km to the downtown of Wells.

Guests can visit a palace and a cathedral in the area.

Best Western Plus Swan Hotel is set a 25-minute drive from Bristol airport.

Rooms

Individual climate control, tea and coffee making equipment and a trouser press are offered in each beautiful room. Some of these rooms have a garden view. The private bathroom includes a hairdryer, toiletries and dressing gowns.

Eat & Drink

A breakfast is served in the restaurant. Best Western Plus Swan Hotel has a magnificent restaurant with delicious food. The on-site bar features a terrace and a log burner.

Services

At the hotel guests will find free self-parking, a safety deposit box and a lift.

Relax

Guests will benefit from a sunbathing terrace and barbeque grills. The onsite fitness facilities include a gym area and a fitness centre.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Public parking is possible on site for free.

Number of rooms:   48.

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Facilities
Wi-Fi
Parking

On-site car park

Luggage storage
24-hour services

24-hour reception

Food/ Drinks

Bar/ Lounge area

Restaurant

Fitness/ Gym

Fitness centre

Spa and relaxation

Jacuzzi

Sauna

Laundry

Sports & Fitness

  • Fitness centre

Services

  • Room service
  • Housekeeping
  • Laundry
  • Dry cleaning
  • Wake up service
  • Shoe shine service
  • Bell staff/Porter

Dining

  • In-room breakfast
  • Restaurant
  • Bar/ Lounge area
  • Packed lunches
  • Special diet menus

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Children's menu

Spa & Leisure

  • Sun terrace
  • Garden area
  • BBQ facilities
  • Sauna
  • Jacuzzi

Room view

  • Garden view
  • Courtyard view

Room features

  • Air conditioning
  • Heating
  • Sitting area
  • Terrace
  • Tea and coffee facilities
  • In-room desk
  • Trouser press
  • Rollaway beds

Bathroom

  • Hair dryer
  • Bathrobe

Media

  • Direct dial telephone
  • Radio
  • AM/FM alarm clock
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Good to know
Check-infrom 14:00-23:59FREECheck-outuntil 11 amFREE
Children & extra bedsAll children0 - 2 yearsCotFREEChildren above
2 years or adults
Extra bed
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • City landmarks
Wells Film CentreWells Film Centre1700 ft
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Wookey Hole Old Penny Pier ArcadeWookey Hole Old Penny Pier Arcade1.4 mi Wookey Hole, Wells BA5 1BBEngland
Wookey Hole Magical Mirror MazeWookey Hole Magical Mirror Maze1.6 mi Wookey Hole, Wells BA5 1BBEngland
Wookey Hole CavesWookey Hole Caves1.7 mi Wookey Hole, Wells BA5 1BBEngland
Glastonbury TorGlastonbury Tor5.0 mioff Wellhouse Lane
Chalice WellChalice Well5.2 miWellhouse Lane
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Getting around
Airports
Bristol (BRS)12.4 mi
Yeovilton (YEO)13.9 mi
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Reviews
8.0
FabulousBased on  205  reviews

Rating by category:

10.0
Location
9.0
Rooms
  • 10.0
    Exceptional

    Friendly staff, comfortable rooms, excellent facilities, all in a splendid and convenient location. Food excellent too, with good choices for evening meal and breakfast.

    Nothing.

  • 10.0
    Exceptional

    The food was superb (my husband said the Christmas pudding was the best he had ever tasted) and was perfectly presented and served. The position of the hotel (facing the front of Wells Cathedral) was spectacular and their Cathedral suite complete with Copper Slipper bath has to be seen to be believed. You wake up to a complete view of the Cathedral framed by your bedroom window.

    Nothing

  • 10.0
    Exceptional

    Friendliness of welcome and staff throughout visit. Were upgraded on arrival as they learnt it was a special occasion. Very impressed. Room was excellent, sitting space, bedroom and very modern clean bathroom. Very comfortable bed. It was a pleasure staying in such an historic hotel. Restaurant staff were eager to please and food was good. Efforts had been made to beautify the outside and it was truly lovely.

    Nothing.

  • 8.8
    Superb

    Excellent service staff with fabulous breakfast. Wonderful location for touring Somerset.

    Parking is extremely tight. Antique hotel which has charm but very steep stairs (no lifts) and no air conditioning.

  • 7.8
    Fabulous

    Location is ideal

    Very restricted parking No lift Limited Menu in restaurant. Restaurant is very dark - needs brightening up Hotel is very old, Public areas are very dilapidated - carpets and furniture in lounge badly need replacing. Would benefit from redecoration.

  • 3.8
    Guest rating

    We enjoyed visiting the Cathedral and Wells.

    Everything !!!!! It was the worst hotel we have ever stayed in.

  • 8.8
    Superb

    Welcoming and helpful staff, something that for me, differentiates a good hotel from an excellent one.

    Nothing - It was for me, a very pleasant hotel stay.

  • 7.8
    Fabulous

    Ther staff mostly tried hard to accommodate our needs. Convenient situation in city centre.

    Room was under flat roof and was very hot. No air conditioning.Some items on wine list not available. Some staff insufficiently trained e.g. "No sandwiches availabvle in afternoon" when if fact they were.

  • 10.0
    Exceptional

    Very close to all the main attractions plus all the shops of the cirty. Everything in the hotel was really first class as was the general attitude and politeness of all the staff. Nothing was too much trouble for them.

    The restaurant was a pleasure to dine in except for the fact that most guests dressed to a minimum standard for dinner. However there was about a dozen contractors wearing dirty t shirts, base ball caps and dirty trainers! I too was a contractor at one time and the hotels we stayed in used to send us a minimum dress cide prior to our visit. This did not detract from the fine food and service.

  • 8.2
    Fabulous

    Friendly and warm atmosphere

    Very narrow access to carpark

  • 9.2
    Superb

    The room was very comfortable and well presented excepting the comment below

    Noisey boiler/pump near room kept me awake

  • 10.0
    Exceptional

    Everything! We are return customers to The Swan and have never yet been disappointed by any aspect of our stay. The staff are friendly, helpful and efficient, the accommodation comfortable and interesting and the restaurant/meals are outstandiing. The location in the centre of Wells is great for enjoying all that the town has to offer; wonderful!

  • 8.4
    Superb

    City centre location - friendly helpful staff - comfortable,clean room - excellent comfortable lounge with open fire, newspapers and drinks service - good breakfast with good service in the dining room

    not very impressed by the dinner choice, but there are lots of different places to eat within a very short distance

  • 8.8
    Superb

    Availability of a car park and the pleasantness of the staff

    No lift and no offer to carry bags to the room

  • 8.2
    Fabulous

    Location was very central and ideal for what we wanted to watch the illuminated carnival on Friday night

    The bacon at breakfast!!!

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Highlights
Hotel Awards

According to guest reviews, the hotel has been rated as  Best 3 Star Hotels in United Kingdom

Use Badge
Good to know
Check-infrom 14:00-23:59FREECheck-outuntil 11 amFREE
Children & extra bedsAll children0 - 2 yearsCotFREEChildren above
2 years or adults
Extra bed
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Bristol (BRS)12.4 mi
Yeovilton (YEO)13.9 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room